Yesterday morning, I got out to my car and sat in it as the windows defrosted. The front side windows were melted, but still had water condensing on them, so I rolled down the windows to clear them off - the same thing I do every morning. But the driver's side window wouldn't roll up. I drove my car in the extreme cold to my parents house and parked it in the garage for a couple hours to see if the motor had frozen or something, but no avail. The motor was dead.
I called the dealership that I've always worked with - Ray Skillman on US 31 and Stop 12 Rd on the south side of Indianapolis - and they told me to bring the car in. I took it in, and had a conversation with the repair tech:
ME (as I'm dropping off my car): "The motor for the window on the driver's side is burnt out. I can't roll the window up or down. It needs to be replaced."
THE DEALERSHIP (the next day when calling with the estimate): "Hi, Mr. Titus, we looked at your window, and it needs a new motor."
ME: "Yes. I know."
THE DEALERSHIP: "In addition to the parts and labor cost, there is a $95.00 diagnostic fee."
ME: "What exactly did you diagnose?"
THE DEALERSHIP: "The problem with your window."
ME: "I knew the problem with the window. I told you it needed a new motor."
THE DEALERSHIP: "Yes, but we had to have a technician look at it."
ME: "Does that diagnostic fee get applied to my repair cost?"
THE DEALERSHIP: "No, sir. It's an additional charge for us to look at it."
ME: *head explodes*
I've done a lot of business with this particular shop - I've owned two Mitsubishis in the past 10 years, and I've always taken a big chunk of my work to the dealership. I know that dealerships are more expensive, but there are just some repairs that I trust dealer mechanics to do more than a random shop. Call me crazy.
Needless to say, I was very disappointed with the Ray Skillman Auto Center and Maintenance team on this one. I would understand charging a diagnostic fee if I took it in, but didn't have the work done. But if I'm paying them to do the repair, to have them charge me just to tell me what's wrong is ridiculous.
I'm going to be hard pressed to ever take my car back to them for work in the future.